How to talk so people will listen.

Developments in Practice XXXVI: How to Talk So Business Will Listen ... And Listen So Business Will Talk

Harvey Fletcher’s role in the creation of communication acousticsa)

The processes of speaking and hearing are very intimately related, so much so that I have often said that, We speak with our ears. We can listen without speaking but cannot speak without listening. People who are born without hearing learn to talk only with the greatest difficulty, and not one of them has yet succeeded in producing what most of us would call normal speech.— From the Introductio...

Improving our patients' experience: ideas for change

addition to keeping an eye on the quality of our clinical services, making small changes in how we deliver services can have a big impact on how patients feel about their experience – which will in turn motivate them and others to come for the eye care they need. Here are a few things to you may be able to try. Look after your staff Patients want us to listen to them. They want to be treated wi...

Why We Must Talk About Institutional Corruption to Understand Wrongdoing in the Health Sector; Comment on “We Need to Talk About Corruption in Health Systems”

While various forms of corruption are common in many health systems around the world, defining wrongdoing in terms of legality and the use of public office for private gain obstructs our understanding of its nature and intractability. To address this, I suggest, we must not only break the silence about the extent of wrongdoing in the health sector, but also talk differe...

A Brief History of Electromagnetism

Understanding the connections between magnetism and electricity and exploiting that understanding for technological innovation dominated science in the nineteenth century, and yet no one saw it coming. In the index to Butterfield’s classic history of the scientific revolution [3], which he locates roughly from 1300 to 1800, the word “electricity” does not appear. Nobody in 1800 could have imagi...